Frequently Asked Questions

Frictly is an app review monitoring tool that automatically scans your App Store and Play Store reviews, detects issues and trends, and delivers actionable insights after every scan. Instead of reading hundreds of reviews manually, Frictly surfaces what actually matters.

Frictly supports both the Apple App Store and Google Play Store. You can monitor iOS and Android apps from a single dashboard.

Scans run weekly on a schedule you choose. You can also trigger a manual scan any time from your dashboard.

Your app's health score is a 0–100 rating calculated from your star rating, the volume of critical issues, and review sentiment trends. It gives you a single number to track over time instead of juggling multiple metrics.

You set up alert rules — for example, 'notify me when my rating drops by 0.2 stars' or 'alert me when a new critical issue appears'. Frictly evaluates each rule after every scan and sends you a Slack message instantly if the condition is met.

After each scan, Frictly generates a short brief that answers: what deserves your attention today? It highlights the most important signal from the scan — not a summary of everything, but a prioritized call to action with a recommended next step.

Yes. Both alerts and scan reports can be delivered to any Slack channel via an incoming webhook URL. You set up the webhook once in your app settings, and Frictly handles the rest.

Reading reviews manually is time-consuming and easy to ignore. Frictly monitors continuously, groups related complaints into issues automatically, tracks trends over time, and pushes the important signals to you — so you can act fast instead of finding out about problems in your next sprint.

Frictly uses language models to cluster reviews into issues, detect sentiment shifts, and generate the Today's Focus brief. The goal is to surface signal, not replace your judgement.

Create a free account, paste your App Store or Play Store URL, and Frictly runs your first scan automatically. You'll have your first insights in minutes.